Refund policy

Cancellation before dispatch

You may request cancellation within 24 hours of placing your order if it has not yet shipped. An eligible cancellation receives a full refund. Orders already dispatched, or requests made after 24 hours, must follow the applicable return process. Email support@qorisa.com promptly with your order number.

Requesting a return

Contact support@qorisa.com within 30 days of delivery for approval before sending anything. Items must meet the applicable condition and packaging requirements. Provide proof of purchase and return tracking. Refunds cover at most two items per order; eligible exchanges and store credit are not subject to that limit.

Costs and exclusions

A 15% handling deduction applies. Customers pay return carriage for change-of-mind returns; QORISA pays when goods arrive damaged or incorrect. Original delivery charges, shipping protection, priority-processing fees and purchased warranties are excluded.

Personal-care goods, perishables, custom orders, hazardous items, sale goods and gift cards are generally excluded. A first-purchase trial applies only to products expressly offered with that trial, subject to its conditions.

Refund handling

Approved returns are inspected before reimbursement, normally within 5–10 business days. Contact us after 15 business days without receipt. Refunds ordinarily use the original payment method; store credit is used if that method is unavailable. Exchange price differences are settled accordingly.

Applicable statutory rights, including eligible EU withdrawal rights, remain unaffected. Obtain return instructions from support before dispatch.