Shipping policy

Cancellation before dispatch

You may request cancellation within 24 hours of placing your order if it has not yet shipped. An eligible cancellation receives a full refund. Orders already dispatched, or requests made after 24 hours, must follow the applicable return process. Email support@qorisa.com promptly with your order number.

Dispatch and delivery

Allow 2–3 days for preparation before transit. Busy periods and customs checks can extend estimates. Availability depends on the destination and stock location; an order may arrive in separate parcels.

Estimated delivery is 25–30 business days after dispatch. This estimate excludes preparation time and customs delays; it is not a guaranteed arrival date.

Addresses, customs and tracking

Check your address before paying. Destination duties or customs charges are the customer’s responsibility where applicable. Available tracking is emailed after dispatch; carrier updates may take 2–5 business days. Contact support@qorisa.com if no tracking information appears after five business days.

Lost parcels

Where Priority + Insured shipping is purchased, a parcel lost in transit qualifies for replacement or refund. For Free Shipping or Priority Processing, a lost parcel qualifies for replacement. Contact QORISA so we can investigate and arrange the applicable remedy. Statutory consumer rights remain unaffected.